Frequently asked questions

No. You can check out as a guest. An account is optional and gives you your order and rental history, saved addresses, a wishlist and the ability to review what you have bought.

By Visa or Mastercard on a secure payment page, or by bank transfer. Rentals are paid by card only.

Choose bank transfer at checkout and place your order. You are shown our bank details — use your order number as the payment reference. You can upload your receipt on the order page if you wish. We send the order once the payment has reached our account.

Your order confirmation email has a link to your order page, which shows its status and tracking. If you have an account, your orders are also under My account.

Contact us as soon as you can with your order number. If the order has not been sent yet we will do our best to help.

Delivery is by Australia Post, Standard or Express. The cost is calculated at checkout from your postcode and your parcel, and you see it before you pay. See Shipping & delivery.

When store pickup is offered you can choose it at checkout. We email you when your order is ready to collect from our Wollongong store.

We email you when your order is sent. When there is a tracking number, it is in that email and on your order page.

We currently deliver within Australia. If you need something sent overseas, contact us and we will see what we can arrange.

Yes. You can request a return or an exchange from your order page within 14 days of your order being sent or collected. The steps are on our Returns & exchanges page.

After we have received and checked the items, we refund you by the way you paid. A card refund can take several business days to appear, depending on your bank.

Contact us or request a return from your order page, with a photo if you can, and we will put it right.

Choose an item from Rental, pick your size and a start date, and book online. Each item shows how many days the rental lasts. You then collect it from our store, or have it delivered by our staff if you are in our delivery area, and return it by closing time on the last day.

The rental fee is paid in full by card when you book. A refundable security deposit is not charged at booking: it is placed as a hold on the same card on the day of pickup or delivery, and released after the items come back and have been checked.

It is a temporary hold on your card, not a payment. The amount is shown on each item and at checkout. If items come back on time and in good condition the hold is released in full. If something is damaged, missing or not returned, the cost can be taken from the deposit, as the rental terms explain.

Rentals are not posted. You can collect from our Wollongong store, or choose delivery at booking if your postcode is in our delivery area — our own staff deliver on the first day and collect on the last. Any delivery fee is shown before you pay.

Photo ID. When the items are handed over, at the store or at your door, we check your ID and you sign our rental agreement.

Yes — contact the shop by phone or email. If you cancel more than 24 hours before your rental starts, the rental fee is refunded in full. Within 24 hours the rental fee is not refundable. In both cases no deposit is kept.

No. Online rental bookings are by card, because the security deposit is held on the card you pay with. If you would rather arrange a rental in person, visit or call the store.

A complete decoration set for a pasni (rice-feeding) ceremony, rented as one package. It is booked on its own, separately from clothing, and every piece is counted out and back in against a checklist.

Product pages link to the size chart for that piece, and all our charts are on the Size guide page. If you are between sizes or unsure, send us your measurements and we will suggest a size.

Yes. You are welcome to visit our Wollongong store to see and try pieces before an occasion. Our address and opening hours are on the contact page.

We photograph every piece as accurately as we can, but colours vary a little between screens, and handmade pieces differ slightly from one to the next. If an exact shade matters, ask us and we will send more photos.