Privacy policy

This policy explains what personal information Bianca Fashion House collects, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Orders and rental bookings: your name, email address, phone number, delivery and billing addresses, and what you ordered or rented.
• Accounts: if you create an account, your sign-in details, saved addresses, order and rental history, wishlist and the reviews you write. You can also shop as a guest.
• Enquiries: your name, contact details and the message you send us through the contact or product enquiry forms.
• Returns: the reason for a return and any photos you attach.
• Rentals: when a rented item is handed over we record the type of photo ID shown and the last four digits of its number, and you sign our paper rental agreement. We do not keep a copy or photo of your ID on this website.
• Bank transfers: a payment receipt, if you choose to upload one.
• Technical information: your IP address and basic information about requests to the site, kept in server logs for security and to prevent abuse.

Payments and card details

Card payments are made on a secure payment page provided by our payment processor, ANZ Worldline Payment Solutions. Your card number is entered there, not on our website, and we never see or store it.

For a rental, the payment processor saves your card as a secure token so that the security deposit can be placed as a hold on that card on the day of pickup or delivery, as the rental terms describe. We hold only that token, in encrypted form, and use it only for that rental.

How we use your information

• To process, deliver and support your orders, rentals, returns and refunds.
• To send you emails about them — confirmations, payment, dispatch, rental reminders and the outcome of a return.
• To answer your enquiries.
• To run your account, if you have one.
• To prevent fraud and keep the site secure.
• To meet our legal and tax obligations.

We do not sell your personal information.

Who we share it with

Only with the service providers we need to run the shop, and only as far as they need it:

• ANZ Worldline Payment Solutions, to take card payments, deposit holds and refunds.
• Australia Post, to deliver your order (your name, address and contact details).
• Our website hosting and email providers, who store and transmit data on our behalf.

Some of these providers may store or process information outside Australia. We may also disclose information where the law requires it.

Cookies

The site uses a small number of cookies that it needs in order to work: to remember your bag and rental bag, to keep you signed in, and to let you open your order page. We do not use them for advertising.

The map on our contact page is provided by Google and may set its own cookies when it loads.

Reviews

If you write a product review and it is published, it is shown with your first name and the first letter of your surname.

How long we keep it, and security

We keep order, rental and payment records for as long as we need them to serve you and to meet legal and tax requirements. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encrypted connections and restricted staff access.

Access, correction and deletion

You can see and change your details in your account. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to close your account. Contact us and we will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.