Returns & exchanges

We want you to be happy with what you buy. If something is not right, you can ask for a return or an exchange from your order page.

How long you have

You can request a return or an exchange within 14 days of the day your order was sent, or the day it was collected from our store.

How to request a return or exchange

• Open your order page — from the link in your order email, or from your account if you have one.
• Under Returns and exchanges, choose the items and how many, tell us the reason, and say whether you want a return or an exchange. For an exchange, tell us what you would like instead, for example a different size or colour. You can add photos.
• We review the request and email you. If it is approved, the email tells you how and where to send or bring the items.
• Please do not send anything back before your request is approved.

Condition of returned items

Items should come back unworn, unwashed and in their original condition, with tags and packaging, so that they can be sold again. Tell us in your request if something arrived faulty or damaged, and add a photo if you can.

Refunds

Once we have received and checked the items, we refund you by the way you paid. A card refund goes back to the same card and can take several business days to appear, depending on your bank. We email you when the items have been received.

Exchanges

If you ask for an exchange we will contact you to arrange it — to confirm that the item you want is available, and how it will reach you.

Faulty, damaged or incorrect items

If an item is faulty, damaged, or not what you ordered, contact us or request a return from your order page as soon as you can and we will put it right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Rentals

This page is about items you buy. Rentals are covered by the rental terms, including how a booking can be cancelled.